Privacy Policy

Information we collect

We collect information you provide directly to us, such as your name, company name, email address, phone number, industry, and any details you include in a contact or demo request form. We also collect basic technical information automatically, such as browser type, device type, referring pages, and general usage data.

How we use information

We use the information we collect to:

• Respond to inquiries and provide requested information about our services
• Set up, deliver, support, and improve LevelStack services
• Send service-related communications about your account or setup
• Maintain the security and reliability of our website and platform
• Comply with legal obligations

Client customer data

When a contractor uses LevelStack, we may process information about their customers — for example, phone numbers used for missed call text back or contact details used for review requests. We process this information on behalf of our client, only to provide the services requested. We do not sell customer data.

Text messaging

If you provide your phone number through our website, you may receive text messages from LevelStack about your inquiry and our services. We will only send these messages with your explicit consent, which you may give through the consent checkbox on our contact form. Message frequency varies. Message and data rates may apply. You can opt out of further messages at any time by replying STOP. Reply HELP for help.

For our clients, LevelStack services may include automated text messaging sent from a client's business phone number to their customers. We process these phone numbers and messages on behalf of our clients solely to deliver the requested services. We do not sell customer data.

Cookies and analytics

Our website may use cookies and similar technologies to remember preferences and understand how the site is used. You can control cookies through your browser settings, though some features may not function as intended if cookies are disabled.

Sharing information

We do not sell personal information. We may share information with service providers that help us operate our business — such as hosting, messaging, email, and analytics providers — and only to the extent needed to deliver our services. We may also disclose information where required by law.

Data retention

We retain information for as long as it is needed to provide our services, to meet legal or contractual obligations, and to resolve disputes. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

You may request access to, correction of, or deletion of personal information we hold about you by contacting us. You may also unsubscribe from marketing communications at any time using the link included in those messages.

Children's privacy

Our services are intended for businesses. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the effective date noted on this page.

Contact us

Questions about this policy can be sent to Info@levelstackpro.com.